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SLA

concepts

Service Level Agreement — a contract between a service provider and customer defining the expected level of service, including uptime guarantees and response times

Pronunciation

Correct

S-L-A

/ɛs ɛl eɪ/

Three individual letters, each spelled out. Stands for 'Service Level Agreement'. Always an initialism, never pronounced as a word.

Source: sre.google(official spec)

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